GLOWIQUE — SHIPPING POLICY

Last updated: 07/10/26

Thank you for shopping with GLOWIQUE. This Shipping Policy explains how we process and deliver orders.

1. Order Processing

Orders are generally processed within [1–3] business days after payment has been successfully received.

Orders are not normally processed, dispatched, or delivered on weekends or public holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Destinations

We currently ship to:

[LIST COUNTRIES/REGIONS YOU SHIP TO]

If your location is not available at checkout, please contact us at supportglowique1@gmail.com to determine whether shipping may be available.

3. Delivery Times

Estimated delivery times are:

• Local/domestic orders: approximately 1-4 business days.

• Regional/international orders: approximately 3-5 business days.

• Express shipping, if available: approximately 1-3 business days.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Delivery may take longer because of customs clearance, weather, carrier delays, public holidays, incorrect delivery information, or circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, package size, weight, shipping method, and other applicable factors.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Customs, Duties, and Taxes

For international orders, your country may impose customs duties, import taxes, VAT, or other charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

GLOWIQUE is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

6. Order Tracking

Where tracking is available, tracking information will be provided to you after your order has been dispatched.

Please allow [24–48 hours] for tracking information to become active after dispatch.

7. Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order has not yet shipped and you notice an error in your address, please contact us immediately at supportglowique1@gmail.com

If an order has already been dispatched, we may be unable to change the delivery address. Additional shipping charges may apply if the package needs to be reshipped.

8. Lost, Stolen, or Delayed Packages

If your package appears to be delayed or lost, please contact us at supportglowique1@gmail.com with your order number and tracking information.

We will work with the applicable shipping carrier to investigate the issue.

Once an order has been delivered to the address provided at checkout, GLOWIQUE may not be responsible for theft or loss after delivery where permitted by applicable law.

9. Shipping Delays

GLOWIQUE is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, carrier disruptions, customs delays, government restrictions, or other unforeseen events.

If a significant delay occurs, we will make reasonable efforts to communicate with you and assist where possible.

10. Contact

If you have questions about shipping or your order, please contact:

GLOWIQUE
Email: supportglowique1@gmail.com
Phone: +264 81 764 0574