GLOWIQUE — RETURN & REFUND POLICY

Last updated: 07/10/26

At GLOWIQUE, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. Return Period

You may request a return within 7 days of receiving your order, provided the item is eligible for return under this policy and applicable consumer protection laws.

To request a return, please contact us at supportglowique1@gmail.com with your order number and a description of the reason for the return.

2. Return Conditions

To be eligible for a return, items generally must:

• Be unused and in their original condition.

• Be returned in the original packaging, where applicable.

• Include all original accessories, tags, instructions, and other materials supplied with the product.

• Not have been damaged, altered, washed, worn, or used beyond what is reasonably necessary to inspect the product.

For hygiene and health reasons, certain beauty, cosmetic, skincare, personal-care, or other hygiene-related products may not be eligible for return once opened or used, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.

Certain products may also be excluded from returns where permitted by law, including personalised, customised, or made-to-order products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at supportglowique1@gmail.com within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Photographs or video showing the damage or defect, where possible.

We will review the issue and, where appropriate, offer a replacement, repair, store credit, or refund in accordance with applicable law.

4. Change-of-Mind Returns

For eligible change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise required by applicable law or agreed by GLOWIQUE.

Original shipping charges are generally non-refundable for change-of-mind returns, unless required otherwise by law.

5. Return Approval

Do not send an item back without first contacting us and receiving return instructions. Items sent back without prior approval may not be accepted.

Return address:

GLOWIQUE 17th Road Tsumeb Namibia

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law.

Please allow [5–10] business days for the refund to be processed after approval. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If you have not received an approved refund after the expected processing period, please contact us at supportglowique1@gmail.com

7. Exchanges

If you would like to exchange an item, please contact us at supportglowique1@gmail.com before returning it. Exchanges may be subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate remedy in accordance with this policy and applicable law.

8. Your Legal Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with a greater right to cancel, return, repair, replace, or obtain a refund, those rights will continue to apply.

9. Contact Us

For questions regarding returns or refunds, please contact:

GLOWIQUE
Email: supportglowique1@gmail.com
Phone: +264 81 764 0574
Address: 17th Road Tsumeb Namibia